Accessible Customer Service Plan

Burke-Robertson LLP is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their Service Animals. Service Animals are allowed on the parts of our premises that are open to the public.

 

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

 

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Burke-Robertson LLP will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.

The notice will be placed at the main entrance of the building.

 

Training for staff

Burke-Robertson LLP will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.

Individuals in the following positions will be trained:

Lawyers, legal assistants, receptionists, administrative and accounting staff.

This training will be provided within one month from date of hire.

Training will include:

- An overview of the Accessibility of Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard.

- Burke-Robertson LLP's plan related to the customer service standard.

- How to interact and communicate with people with various types of disabilities.

- How to interact with people with disabilities who use an assistive device or require the assistance of a service animals or a support person.

- How to use the elevator available on-site or otherwise that may help with providing goods or services to people with disabilities.

- What to do if a person with a disability is having difficulty in accessing Burke-Robertson LLP's services.

Staff will also be trained when changes are made to our plan.

 

Feedback process

Customers who wish to provide feedback on the way Burke-Robertson LLP provides services to people with disabilities an email, call or ask our receptionist for a feedback form.

All feedback will be directed to the Burke-Robertson LLP management committee.

Customers can expect to hear back within thirty days.

Complaints will be addressed according to our organization's regular complaint management procedures.

 

Modifications to this or other policies

Any policy of Burke-Robertson LLP that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

 

Feedback Form - Regular                

Feedback Form - 18 Pitch